with
VTB Bank (Deutschland) AG, Frankfurt/Main, Germany (SWIFT code OWHBDEFF) for
credit Sviaz-Bank, St Petersburg Branch (SWIFT: SVIZRUMMSPB) in f/o (óêàçàòü íàçâàíèå
ôèðìû è íîìåð ñ÷åòà â EUR, îòêðûòûé â ôèëèàëå).
The
Grand Hotel Europe Charity Foundation was established in 2005 with a goal of
giving to underprivileged children and youths an opportunity to develop and
grow, to have decent living conditions and to have a chance to succeed in life.
To
realize this goal, the Grand Hotel Europe has started a special program of
hiring young girls from orphanages. We give them their first job, provide
trainings and corresponding social benefits, keeping them away from the
streets. We do monitor living conditions of the girls and help them to make
their temporary home a nice place.
In
2005, the Grand Hotel Europe has launched the guest recognition program.
Special VIP cards were distributed among our most loyal clients. 5% of each
purchase of a Black VIP card holder and 3% of each purchase of a Gold VIP card
holder is sent to our Charity Foundation.
Today 9
young ladies and gentlemen, who grew up in children’s homes, are working in
different departments of the hotel. The main aim was not simply to offer
them a job, but the opportunity to build a career in the hotel business.
To further this aim, proceeds collected by the Charitable Fund in 2008 will be
used to pay for five years of study for several employees at St. Petersburg
State Engineering and EconomicsUniversity, at the
faculty of tourism and hotel management.
In 2007
Grand Hotel Europe started acting as a patron for orphanage in Nevskaya
Dubrovka. In 2008 Grand Hotel Europe started cooperation with SOS Kindersdorf –
Children’s Villages. Four children from SOS Kindersdorf are successfully
working at Grand Hotel Europe. For SOS Kindersdorf children hotel provides
tickets to theaters, circus, Philharmonia.
The hotel
industry can and should be socially responsible, and should not limit itself to
internal matters and the interests of a narrow group of visitors and guests.
The Grand
Hotel Europe has always been and still remains the calling card of the city on
the Neva and an
integral part of city life.
Anastasia
Anastasia is 20 years old and works at Grand Hotel Europe
since 17.07.2006. Her career started in the position of Chambermaid in the
Housekeeping Department. She started to vacuum the long corridors but over time
has achieved a lot. She became a true member of the team of Chambermaids, which
consists of more than twenty women of different ages and backgrounds. After two
years of hard work she was granted the award of “Best Chambermaid” that is given
out monthly for the highest quality dictated in the standards of the Leading
Hotels of the World, which Grand Hotel Europe is part of.
In Spring 2009 Nastya made a big step forward and tried
herself in the most challenging restaurant of Grand Hotel Europe, the Summer
Terrace. She found the new position as a server not easy, as firstly she didn’t
have any experience in the Restaurant business and secondly more than half the
guests speak only English. Knowing now how important it is to practice foreign
languages, Nastya is taking part in English classes that all Grand Hotel Europe
employees are provided with for free.
After the summer Anastasia chose to challenge herself once
again and is now working in the position of Assistant Secretary in the HR
Office under close supervision of the HR Manager and the General Manager. She
is a great help for the team that is not prepared to part with her.
Yana
Yana
is 20 years old and works at Grand Hotel Europe since 17.07.2006. Her career started in the kitchen,
in the pastry subdivision. During the first months she learned the basic skills
from the Pastry Chefs in the position of Assistant Commis. After 18 months Yana
had acquired all necessary skills and was promoted to the position of Commis
that she is still holding up to today.
Yana likes the kitchen, her work and especially the young
dynamic team that is lead by great professionals who have received several
prizes during the last years such as First Prize and Grand Prize of Golden
Kulina, as well as Grand Prize of Pir contest.
Nadejda
Nadja
joint the Grand Hotel Europe team on 29.05.2007. The 22 year trained tailor was
hired into the position commis in the pastry subdivision. After a short
probation period she understood, that the kitchen is not the right place for
her. She changed her workplace and is working ever since as a laundress in the
Housekeeping department. The house laundry is one of the places, where one
needs team spirit and a great sense for accuracy.The professionals among the laundresses and
supervisors have taught Nadja all it takes to become a skilled and experienced
member of the strong team of 20 women. Nadja has taken six months leave of
absence to take care of her and her son’s health.
Natalia
Natalia
was the third young lady who was admitted to work through the Grand Hotel
Europe employment program. She showed interest in languages and the especially
the kitchen department. Natalia was hired on 12.12.2006 in the position Commis
in the Pastry subdivision. After 18 months she was chosen by the former French
Executive Chef of the hotel, Dominique Ferchaud, to join the team of
Chocolatiers at the Grand Hotel Europe’s very own Chocolate Factory. Since then
Natalia creates together with her team-members more than 35 kinds of
“Dominique’s Chocolates”, the finest pralines of St Petersburg.
Natalia, the 20 year old Primary School teacher is
studying to become a speech therapist at Herzen University of St Petersburg in
four years time.
Varya
Varya is 16 years old. She began working at the Grand
Hotel Europe on May 5, 2009, as a florist’s assistant. At this age, people
often don’t yet know what job they would like to do in the future, and any
experience is useful in helping them to choose a profession. Varya took to
working in the young, creative team of the hotel’s florists like a duck to
water. Who knows, perhaps one day she will become a famous florist! Varya has
learnt how to create floral compositions, look after flowers and plant them
outside. These skills will come in useful for Varya in the future — after all,
a good hostess has to know how to decorate their home. Varya is studying at a design
and technology college.
Natalya
Yakovleva, head of housekeeping services at the Grand Hotel Europe, evaluated
Varya’s work in the hotel as follows: “At 15 years old, people often don’t yet
know what job they would like to do in the future, and any experience is useful
in helping them to choose a profession. Varya took to working in the young, creative
team of the hotel’s florists like a duck to water. Who knows, perhaps one day
she will become a famous florist!”
An SOS Children’s Village mother is neither a
biological nor adoptive mother, but becomes, as one of our young wards said,
“one’s own dearest mother,” because she loves the child, helps them, and takes
away all their cares and troubles.
Elena
Vasilyevna is the SOS mother of Varya. “I am very pleased that Varya is taking
part in the Grand Hotel Europe’s project to
provide jobs for our children. For me, it is very important to know that it’s a
specific place of work, I know and understand where Varya is working and for
how long, and what her duties are. Working as a florist’s assistant allows
Varya to find out many new and interesting things. Naturally, Varya gets tired;
this was particularly noticeable at the beginning, but everyone in our SOS
family is very understanding of Varya’s new regime. The younger children are
envious of their sister!”
Varya
Varya is 19 years old. She has worked as a chef in the
confectionary department of the Grand Hotel Europe since July 11, 2008. Varya’s
work at the hotel couldn’t have matched her personal and professional interests
more closely, for she is studying at a culinary college. She is very
responsible, tries hard and is highly motivated to achieve top results. Varya
had no trouble in integrating into the team, and dreams of setting up her own
confectionary shop in the future!
Elena Taran
is Varya’s SOS mother: “She is an adult now, and has moved out of our family
home to the SOS Young People’s Home in St.
Petersburg. It couldn’t have worked out better, since
she is studying to be a chef. The chance for Varya to work in such a
prestigious place is a perfect opportunity of her to get excellent practical
training in her area of study. I am very happy for Varya!”
Sasha, 12,
is Varya’s SOS brother: “I would also like to work in such a beautiful place as
Varya does, learn something new and earn some money myself.”
Nastya
Nastya started working as a chef in the confectionary
department of the Grand Hotel Europe on August 11, 2008. She worked there for a
year, during which she learnt a lot. In the summer of 2009, Nastya and Anatoly
Ivanov, a chef from the Grand Hotel Europe, took part in an international
project to create a cookery book from various countries all over the world. Nastya
helped Anatoly to prepare Russian dishes. The presentation of the Family
Cookery Book took place at the international book fair in Frankfurt
in October 2009. Nastya is now 17, and in her second year of studying law at
college. Since her academic timetable now includes new, complex subjects that
take up a significant part of Nastya’s time, she and the hotel together agreed
that she should focus on her studies.
Valya
Valentina is 20 years old. She began working at the
Grand Hotel Europe on March 20, 2008 as a laundry assistant. Working in the
laundry is hard and requires responsibility. Naturally, at first Valya
encountered certain difficulties, but, since she takes her work seriously and
uses her initiative, she successfully overcame these difficulties. According to
her immediate supervisor, Valya willingly takes on extra responsibilities,
always helps her colleagues and is a fast learner. Thanks to these qualities,
Valentina got the opportunity to obtain work experience in the financial
department of the Grand Hotel Europe, since she is currently a student at a
finance and economics university. Valya’s dedication and her readiness to work
hard will undoubtedly guarantee her a highly promising career.
Natalya
Yakovleva, head of housekeeping services at the Grand Hotel Europe, says:
“Valya is a sweet, good-hearted girl who willingly takes on extra
responsibilities, always helps her colleagues and is a fast learner. In the
opinion of the laundry supervisor, she has a very promising career ahead of
her.”